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City Offers Variety of Ways to Pay Water Bill

Post Date:04/05/2017 4:06 PM

April 5, 2017

Patti Jett                                                                        
Public Affairs Coordinator
(281) 420-5802 office
(832) 217-9430 cell

City Offers Variety of Ways to Pay Water Bill

With all the demands on our time, it can sometimes be hard to get even simple errands run. With this in mind, the City of Baytown offers a variety of water bill payment options for customers based on what works best for the individual customer.

Pay In Person/Drive Thru: Utility Billing Office, 2505 Market Street

Pay by Mail: Write your check or money order, include your account number on the surface and enclose along with the return stub from your bill in
the return envelope included.  Return envelope address is P. O. Box 301460, Dallas, TX  75303-1460.

Pay Online: Visit and click on “How Do I”, “Pay”, “Water Bill” and then click on “Make Payment.”  If you are registered in the system, enter your user login and password.  If not registered, click “Pay Without Registering” and enter your account number, service address, payment amount and credit card information.  Remember to write down your confirmation number. 

The following online payment site is not authorized by the City. DOXO does not have a contract with the City.  DOXO payments are received by the City 7 – 10 days after the payment is made by the customer. Therefore the City is not responsible for payments that are not received in a timely manner.

Pay by Phone: Enjoy the speed and convenience of paying your bill using your Credit/Debit Card.  Call 1-844-219-7880 - it’s quick, easy and
secure. This service is available 24 hours a day, 7 days a week.
      Choose from these convenient payment options:
            •  Credit Card (Visa®, MasterCard®, or Discover®)
            •  Debit Card

Please have the following information ready:
            •  Utility Bill account number
            •  Phone Number
            •  Number of street address
            •  Amount of payment
            •  Your credit/debit card number 
            •  Pen and paper to write down the confirmation number

(Payments made before midnight will be credited to your account the next business day. Payments made after midnight will be credited to your account within two business days.)
Customers who make payments by phone to avoid disconnection of service or to restore service should contact Collections (281-420-6512) immediately with their confirmation number.

To add to the convenience, the City of Baytown contracts with Food Town at 1300 Decker Drive, to make paying water bills even more convenient. For a nominal fee per transaction, customers may make their payments at this location. Fees may vary.

There are also several other locations who accept payment for City of Baytown Utility Bills but do not have a contract. These locations still provide a convenience to the customer but are not contractually obligated to submit the payments to the City of Baytown within a certain time frame. Customers who are trying to avoid disconnection or late fees should not depend on this form of payment. The time listed below is an average.

Ace Cash Express        4611 Garth Road                     Next Business Day      $2.99

Ace Cash Express        3010 Garth Road                     Next Business Day      $2.99

Joe V’s                        3500 Garth Road                    3 Days                         $1.50

Kroger                         6315 Garth Road                     2 Days                         $2.00

Kroger                         1077 N Alexander Drive         2 Days                           $2.00

Tobacco Mart               3517 N. Main                          1-3 Days                      $1.50 - $2.50

Walmart                      4900 Garth Road                      1-3 Days                      $1.00 - $1.50

Walmart                      8700 N Hwy 146                      1-3 Days                      $1.00 - $1.50