Your guide to City Services After the Storm - Permitting, Debris Cleanup, Municipal Court, Utility billing, etc.
We are starting to get back to the normal operation of city services. While we realize that there are still many in our community who will be dealing with various issues over the coming weeks and months we want all of our citizens to know that the city staff is here for you and are happy to assist in any way we can. Our prayers continue to be with each one of you that has been affected by this historic event.
PD - Police continue to provide extra patrols in the hardest hit areas of the community. Detectives and bureaus other than patrol have returned to their normal duties.
Utility Billing - Late fees have been waived for those whose bill was due during the storm, however residents should contact utility billing as soon as possible to arrange for payment. Baytown utilities will defer water bill payments for one month for those in disaster areas. For more information call 281-420-6515.
Municipal Court - The Court sustained significant damage during the storm. All currently court dockets scheduled through September 8 will be rescheduled, defendants will be notified by phone and mail.
We continue to remain open at the front window- and are conducting as much business as we can. WE ARE OPEN- and defendants can come in and take care of much of their business at the window. You can go online to pay tickets, or get information on new court dates and time. Jurors do not need to come for Jury service on 9/13.
Public Works Waste Management is collecting residential garbage. Curbside recycling will resume on September 11, on your regular recycling day. Garbage pickup is running on its regular schedules but due to the volume they may not get to every stop on their regular run. If you encounter this, please leave your garbage receptacle at the curb and Waste Management will pick it up as soon as they can. Our goal is to get the city back to being beautiful as quickly as we can and your city staff is working tirelessly to make sure this happens. For those who’ve begun the rebuilding process in your home, please see the information here for trash and debris collection.
The Planning Dept has waived fees for many required permits. For more information call 281-6537, or stop by the Permit Counter, located in City Hall (2401 Market St)
As we start to recover from the damage caused by Harvey and now that citizens have started to make their way back into their neighborhoods, there will no doubt be people that look to take advantage of those working to get back into their homes. We want to remind everyone to be diligent when accepting help from individuals claiming to be contractors. The city is requiring all contractors to obtain a certificate from the city to operate within the city. Should you be approached by someone claiming to be a contractor offering to help, we recommend asking to see this certificate. If they do not have one, they have not been vetted by the city to ensure they are properly insured. For more information on Permits and contractors watch this short video. Permits and Contractor FAQ
To assist our citizens with the path to recovery, we have posted an image of this certificate on our website and Facebook page along with other tips, links, phone numbers and even an app for FEMA for OiS, Android and Blackberry devices.
The Mayor has signed an order, which heightens the fact that price gouging in the aftermath of Hurricane Harvey is strictly prohibited; however, citizens are encouraged to be on their guard. If a you believe that you have been unfairly charged for goods or services, you may notify the City or file a complaint directly with the Texas Attorney General either online at https://www.texasattorneygeneral.gov/cpd/price-gouging or by completing the attached form.