Q. Where is the Utility Billing Office located?
A. 2505 Market Street, Baytown, TX 77520
Q. When is the Utility Billing Office open?
A. Monday through Friday, 8 a.m. - 4 p.m., except for designated holidays, which will be posted prior to the closing.
Q. Do you have a drive-thru window?
A. Yes. The drive-thru window is located on the east side of the Utility Billing Office.
Q. Do you have a night deposit?
A. Yes. The night deposit is located just past the drive-thru window on the east side of the Utility Billing Office. Payments placed in the night deposit are posted the next business day.
Q. Can I pay my bill at any other location?
A. Yes. The Check Cashing & More booth inside the Food Town located at 1700 Decker Drive.
Q. What is your fax number?
A. (281) 420-6514.
Q. What is the mailing address for payments?
A. CITY OF BAYTOWN
PO BOX 203622
HOUSTON, TX 77216-3622
Q. Why are the payments mailed to a post office box in Houston?
A. The City has a contract with JP Morgan Chase Bank in Houston to process payments through our lock box.
Q. Can I look up my utility billing account on this website?
A. Yes. You can click on Online Services, from the sidebar at www.baytown.org. Choose e-Gov Services, Click Utilty Billing from the top ring menu, enter your account number, your name, or your street number and street name. It will ask you for a Pin Number (last four digits of your social security number). If you cannot access your account, please contact Customer Service at (281) 420-6515 to update your account records.
Q. Do you accept credit cards in the office?
A. Yes. Master Card, Visa and Discover credit cards. Credit card payments are not accepted at the drive-thru, you must come into the office.
Q. Do you accept credit cards by internet or phone?
A. Yes. Master Card, Visa and Discover credit cards.
Q. Do you offer payments by bank draft?
A. Yes. To receive an application, please contact the Utility Billing office at 281-420-6515 or go to forms.
Q. Is my payment posted to my account the same day it is received?
A. Payments received in the Utility Billing Office before 4 p.m. Monday - Friday are posted the same day received. Payments placed in the night drop box are posted the next business day.
Q. Do you charge a late charge?
A. Yes. The last charges are 10% of the water, sewer, garbage and MDUS charges.
To avoid late charges, payment must be received in the Utility Billing Office by 4 p.m. on the due date.
Payments left in the Night Drop after 4 p.m. on the due date are considered late and will have a late fee assessed. Payments made using Official Payments are posted the next business day when funds are received and therefore are considered late.
Q. What do I need to do to start new water service?
A. Bring proper documentation and identification showing you are the owner of the property or a lease/rental agreement if you are renting the property. A deposit and a connection fee is due at the time submitting application request for service. The City provides next day service. Go to forms to print an application.
Q. How much is the deposit?
A. If you own the property, the deposit is $50.00 per unit. If you are renting/leasing, the deposit is $200.00 per unit. Business/commercial deposits are calculated based on comparable business use applied to current rates. There is also a $30.00 connection fee per meter.
Q. When do I get my deposit back?
A. When the account is closed, the deposit is applied toward payment of the final billing. Any credit balance is refunded to the customer by check after the final bill has been processed.
Q. What determines the amount on my utility water bill?
A. This is determined by water usage recorded on your individual water meter, which is read monthly. The number of occupants of the home, the size of the home or the size of the lawn is some of the possible factors that may or may not apply. The meter tells us exact usage.
Q. How do you figure the sewer charge?
A. Residential sewer charges are based on the customer's monthly water consumption with a cap of 12,000 gallons per month. Commercial sewer charges are based on the customer’s monthly water consumption with no cap.
Q. What is the MDUS fee on my bill?
A. The MDUS fee stands for Municipal Drainage Utility System. Please contact the Health Departments Storm Water Division at (281) 420-5384 for more information.
Q. Why is my bill so high?
A. A leak can cause higher usage also seasonal usage such as lawn watering, children's wading pools, filling pools, additional laundry, and washing automobiles.
Q. Is my water meter read each month?
A. Yes. Your water meter is read electronically, by radio frequency, each month. The City installed an Automated Meter Reading (AMR) system, which allows readings to be transmitted through a Meter Interface Unit (MIU) installed in the meter box lid. The transmission is received and stored by a special “drive-by” computer located in the Meter Technician’s vehicle.
Q . How is the meter read?
A. Readings are obtained electronically with a special “drive-by” computer, which picks up the readings emitted by radio frequency through a Meter Interface Unit (MIU). Customers are billed in thousands of gallons so not all dials are used in calculating the bill. The last two digits on the right are dropped when entering the reading for billing, i.e. 6 4 7 4 1 3 is read as 6474. The previous reading is subtracted from the current reading to calculate the amount of water used between readings.
Q. How can they read my meter when it's full of water?
A. With the implementation of Automated Meter Reading (AMR), readings can be obtained even if the meter box is full of water. The ProRead Registers are sealed and transmit through a Meter Interface Unit (MIU) located in the meter box lid.
Q. How can they read my meter when the grass has grown over it?
A. Readings are obtained electronically with a special “drive-by” computer, which picks up the readings emitted by radio frequency through a Meter Interface Unit (MIU). Grass does not prevent the transmission of the signal.
Q. Is there a charge for transfer of service?
A. Yes. There is a $25.00 service charge to transfer service and the bill must be paid to date.
Q. Do you send a notice before water is disconnected for non-payment?
A. Yes. The Utility Billing office sends a Notice of Non-Payment in the form of a letter once the account is past due and at least eight days prior to the proposed termination date. The letter states the date by which payment must be made to avoid service interruption.
Q. What will I need to pay if my water is disconnected for non-payment?
A. The past due amount plus a $35.00 disconnect fee. If all outstanding charges/fees are paid in the Utility Billing Office before 4 p.m., the water will be reconnected the same day.
Q. When am I charged a $35.00 disconnect fee?
A. The $35.00 disconnect fee is automatically generated and charged, if the past due amount is not paid in the Utility Billing office before 4 p.m. on the Notice for Non-Payment due date.
Q. What if I cannot pay my bill? Is there a place in Baytown that will provide assistance?
A. Yes. Please contact one of the following offices.
Baytown Resource & Assistance Center at (281) 424-5752
Harris County Social Services at (281) 422-8564
Q. Where does our water come from?
A. Baytown Area Water Authority (BAWA), a surface water treatment facility which receives their raw water from the City of Houston.
Q. Is the water tested?
A. Yes. BAWA tests for quality control 24 hours a day. They have 94 sampling points, per month, throughout the City of Baytown. The Texas Commission on Environmental Quality (TCEQ formerly TNRCC) also conducts tests periodically. BAWA was the fourth plant out of over 500 treatment plants in Texas to receive the Texas Optimization Program (TOP) status. BAWA goes above and beyond the minimum limits set by TCEQ.
Q. How do I check for a leak?
A. Turn off all indoor and outdoor faucets and water operable appliances. Locate water meter, carefully remove lid from meter box, find small triangle on face of meter and observe for about 5 minutes. If the meter dial gauge (red triangle) is moving, there is possibly a leak.
Q. What are the most common causes of a leak?
A. Dripping faucets, leaking joints, and running toilets. Toilet leaks are the hardest to detect. Sometime it takes months before you can hear a toilet leaking.
Q. What are my payment options?
A. The City accepts cash, check, money orders, ACH transfer or credit card with proper identification.
In Person/Drive Thru: Monday – Friday, 8:00 – 4:00 p.m.
By Phone: 1-866-528-0686 (English) 1-866-530-8855 (Spanish)
Online: www.baytown.org (Online Services)
Automatic Bank Draft
Mail: P.O. Box 424 Baytown, TX 77522
Q. What if I received an unusually large bill?
A. There is a possibility of a leak, misread or defective meter. Your options: perform self leak test, request a meter re-read ($10.00 charge) or request a meter test ($25 charge). We encourage you to notify us immediately.
Q. When am I charged a $35.00 Delinquent Disconnect Fee?
A. When the past due delinquent notice payment is not received in the Utility Billing office by 4:00 p.m. on the delinquent disconnect due date.
Q. When are mailed, pay by phone and/or online payments applied to my account?
A. Once the funds are physically received in the Utility Billing Office which generally takes 1 – 3 days depending on the method used. We encourage you not to use this method if you have received a delinquent disconnect notice.
Q. When can I make a payment arrangement?
A. At any time authorized by Utility Billing prior to your payment due date. Once services have been disconnected no payment arrangement is available and all arrangements must meet eligibility requirements.