Utility Bill Online Payment System Changes

The City of Baytown has improved the way you pay and view your City of Baytown utilities.  The City launched a new utility billing system on March 27. On or after this date, customers will need to create a new profile and link their accounts on the Baytown Utility Services portal.

  • Your new customer and account numbers, found on the bill mailed after March 27.
  • Create a new profile on the Baytown Utility Services portal. 
  • Pay your bill online, in-person, by mail, or other alternate payment sites, like Food Town, Walmart, Kroger, and Ace Cash.

Previous customer and account numbers will no longer be valid. As of March 20, Pay-by-phone is no longer a payment option.

For Utility Billing questions, please call 1-844-219-7880

  1. FAQs
  2. Accessing New System
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The information above has been mailed to each utility customer in Baytown, a copy of which can be found below (PDF).

Utility Billing System Change 2023 Opens in new windowUtility Billing System Change Frequently Asked Questions 2023 Opens in new window