COVID 19, or the Coronavirus

In accordance with Governor Abbott’s “Open Texas” executive order, the City of Baytown will be re-opening public facilities in a phased process. Following CDC guidelines, all City events, programming, and City venue rentals remain cancelled or postponed until further notice. City services will continue to run in a modified format through digital or other distance means. Beginning May 11th, we will begin providing curb side and appointment-only services at our public facilities while avoiding fully opening government facilities to the public. We will continue to keep you updated on our social media channels.

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About the Department 

The City of Baytown Communications Department is responsible for operating the City’s Public Safety Communications Center. In 1988, Baytown consolidated police and fire dispatching and call-taking activities to create the Communications Center.   Duties of the center include the processing of all emergency and non-emergency telephone calls, dispatching of appropriate public safety personnel, computer-based research, and customer service to citizens, workers, and internal customers of the City of Baytown.  The Communications Center also is responsible for maintaining and responding to inquiries through AskBaytown, the city's       3-1-1 platform.

All telecommunicators are Licensed Telecommunications Operators through the Texas Commission on Law Enforcement (TCOLE).  There are a minimum of 3 personnel on duty 24 hours per day, 365 days per year.  The department handles over 250,000 telephone calls per year, including approximately 69,000 9-1-1 calls, and dispatches over 75,000 responses for police, fire, and EMS incidents annually.

The department is the Public Safety Answering Point (PSAP) for the city of Baytown in conjunction with the Greater Harris County 9-1-1 Emergency Network.  Additionally, the city utilizes the Harris County P25 Regional Radio System in order to allow for enhanced communications in the city as well as to provide interoperability to communicate with surrounding agencies during multi-jurisdictional incidents.