When to Call 9-1-1

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In an emergency, call 911 immediately from any wired or wireless phone.

An emergency is any situation that requires immediate assistance from the police, fire department or EMS.  Examples include:

  • A fire
  • A crime, especially if in progress
  • A car crash, especially if someone is injured
  • A medical emergency, such as someone who is unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that require immediate medical attention

Examples of situations where you should call the non-emergency number include:

  • A power outage
  • A broken fire hydrant
  • A water leak
  • A request for general information

Important: If you’re not sure whether the situation is a true emergency, it is recommended to call 911 and let the call-taker determine whether you need emergency help.

When you call 911, be prepared to answer the call-taker’s questions, which may include:

  • The location of the emergency, including the street address
  • The phone number you are calling from
  • The nature of the emergency
  • Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency

Remember, the call-taker’s questions are important to get the right kind of help to you quickly.

Be prepared to follow any instructions the call-taker gives you.  Many times the call-taker can tell you exactly what to do to help in an emergency until the public safety responder arrives.

Finally, do not hang up until the call-taker instructs you to.

If you dial 911 by mistake, or if a child in your home dials 911 when no emergency exists, do not hang up—that could make 911 officials think that an emergency exists, and possibly send responders to your location. Instead, simply explain to the call-taker what happened.