The City recognizes there are times when our customers will experience hardships and need additional assistance/resources to help them during their time of need. For this reason, we offer payment arrangements to qualifying account holders. If you are unable to pay your utility bill, please contact Customer Service at (281) 420-6515 prior to service interruption to inquire about your eligibility.
If approved, the payment arrangement will extend the due date for the past due amount only to allow additional time to make the payment. While on a payment arrangement the current bill must be paid on or before the due date with no exceptions. No penalities are applied and the customer is not subject to disconnection as long as the terms of the arrangement are met. Failure to make the payments as scheduled will void the arrangement, the services will be disconnected and the entire account balance must be paid before the services will be restored.
PLEASE NOTE: Payment arrangements can only be made by the account holder.
All payment arrangement documentation must be completed in our office (2505 Market Street) with proper signatures and identification.
There are some circumstances and situations where the City is unable to assist the customer with payment options. However there are several local entities (not affiliated with the City) who have resources available and may be able to assist if certain criteria is met. Those organizations are listed below:
Baytown Resource Center 281-424-5752
Love Inc. 281-422-5683
Gulf Coast Community Services 281-426-4757
Harris County Social Services 713-696-1900
Sheltering Arms 713-956-1888