Can I pay my bill at any other location?
Yes. The Check Cashing & More booth inside the Food Town located at 1700 Decker Drive.
Do you accept credit cards by internet or phone?
Yes. Mastercard, Visa, and Discover credit cards.
Do you charge a late charge?
Yes. The late charges are 10% of the water, sewer, garbage, and MDUS charges.
To avoid late charges, payment must be received in the Utility Billing office by 4 p.m. on the due date.
Payments left in the night drop after 4 p.m. on the due date are considered late and will have a late fee assessed. Payments made using Official Payments are posted the next business day when funds are received and therefore are considered late.
Do you offer payments by bank draft?
Yes. To receive an application, please contact the Utility Billing office at (281) 420-6515 or go to Related Forms & Documents.
Do you send a notice before water is disconnected for non-payment?
Yes. The Utility Billing office sends a notice of non-payment in the form of a letter once the account is past due and at least eight days prior to the proposed termination date. The letter states the date by which payment must e made to avoid service interruption.
How much is the deposit?
If you own the property, the deposit is $50.00 per unit. If you are renting/leasing, the deposit is $200.00 per unit. Business/commercial deposits are calculated based on comparable business use applied to current rates. There is also a $30.00 service fee per meter.
Is my payment posted to my account the same day it is received?
Payments received in the Utility Billing office before 4 p.m. Monday - Friday are posted the same day received. Payments placed in the night drop box or paid by phone are posted the next business day.
Is there a charge for transfer of service?
Yes. There is a $25.00 service charge to transfer service and the bill must be paid to date.
What are my payment options?
The City accepts cash, check, money orders, ACH transfer, and a credit card with proper identification.
In person/drive-thru: Monday - Friday 8:00 am - 4:00 pm
By phone: 1-844-219-7880
Online: www.baytown.org (Online Services)
Automatic Bank Draft
Mail: PO Box 301460 Dallas, TX 75303-1460
What determines the amount on my utility water bill?
This is determined by water usage recorded on your individual water meter, which is read monthly. The number of occupants of the home, the size of the home, and the size of the lawn are some of the possible factors that may or may not apply. The meter tells us exact usage.
What if I cannot pay my bill? Is there a place in Baytown that will provide assistance?
Yes. Please contact one of the following offices.
Baytown Resource & Assistance Center at (281) 424-5752
Harris County Social Services at (281) 422-8564
What is the MDUS fee on my bill?
The MDUS fee stands for Municipal Drainage Utility System. Please contact the Health Department Storm Water Division at (281) 420-5384 for more information.
What will I need to pay if my water is disconnected for non-payment?
The past due amount plus a $35.00 delinquent fee. If all outstanding charges/fees are paid in the Utility Billing office before 2:00 p.m., the water will be reconnected the same day. If payment is made after 2:00 p.m., water will be restored the next business day.
When am I charged a $35.00 delinquent fee?
The $35.00 delinquent fee is automatically generated and charged, if the past due amount is not paid in the Utility Billing office before 4 p.m. on the notice for non-payment due date.
When can I make a payment arrangement?
At any time authorized by Utility Billing prior to your payment due date. Once services have been disconnected, a payment arrangement is not available. All payment arrangements must meet eligibility requirements.
When payments are mailed, paid by phone, or paid online, when is the payment applied to my account?
Once the funds are physically received in the Utility Billing office, which generally takes 1-3 days depending on the method used. We encourage you not to use these methods if you have received a delinquent disconnect notice.
When will I get my deposit back?
When the account is closed, the deposit is applied toward payment of the final billing. Any credit balance is refunded to the customer by check after the final bill has been processed.
Why is my bill so high?
A leak can cause higher usage also seasonal usage such as lawn watering, children's wading pools, filling pools, additional laundry, and washing automobiles. Also, a misread or defective meter can cause a high bill. Your options in case of a leak: Perform self leak test, request a meter re-read ($10.00 charge), or request a meter test ($25.00 charge). We encourage you to notify us immediately