How do I access the new Baytown Utility Services portal?

Starting on March 27, 2023, you will use the new customer and account numbers (found in your direct-mailed letter from the City and/or the utility bill) to create a profile found by clicking on the link on this page.

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1. What is the Baytown Utility Services portal?
2. When will this new portal launch?
3. How do I access the new Baytown Utility Services portal?
4. Can I use my current account numbers?
5. I'm moving soon. How will this impact the new customer and account numbers?
6. Will this change impact current City utility services to my home?
7. Can I still pay the way I have before?
8. Can I still pay by phone?
9. Do you have a paperless bill option?