Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
New Payments System
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New Payments System
This portal will provide an easy self-service experience, allowing you a one-stop-shop way to pay and manage your utility account.
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New Payments System
Customers can access the portal using the link on the Payments web page. Customer I.D. and account number is needed to create a profile.
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New Payments System
Yes. When registering for a new online profile, your customer i.d. number and account number is required.
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New Payments System
The customer number will stay with you as long as you stay in Baytown, but the account number will stay with the current property address. A new account number will be provided once the service is established at the new address.
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New Payments System
No. Your services will stay the same. The new system was created to improve the customer experience and make it easier to pay and access your bill.
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New Payments System
You can still pay your bill in person, by mail, and at night drop locations. You can also stop by Food Town, Walmart, Kroger, Joe V's, and Ace Cash to pay your bill.
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New Payments System
No. Pay-by-phone service is no longer available.
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New Payments System
Yes. In addition to looking at previous bills and your water and sewer usage, you will have the opportunity to go paperless, receive text or e-mail notifications about your bill, and so much more.