The customer number will stay with you as long as you stay in Baytown, but the account number will stay with the current property address.
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This portal will provide an easier self-service experience, allowing you a one-stop-shop way to pay and manage your utility account.
The Baytown Utility Services portal will launch on Monday, March 27, 2023. The old utility payment system will close on Friday, March 31, 2023.
Starting on March 27, 2023, you will use the new customer and account numbers (found in your direct-mailed letter from the City and/or the utility bill) to create a profile found by clicking on the link on this page.
No. Customers will be required to register for a new online profile and cannot use their existing utility services portal login.
No. Your services will stay the same. The new system was created to improve the customer experience and make it easier to pay and access your bill.
You can still pay your bill in person, by mail, and at night drop locations. You can also stop by Food Town, Walmart, Kroger, Joe V's, and Ace Cash to pay your bill.
No. Pay-by-phone service is no longer available.
Yes. In addition to looking at previous bills and your water and sewer usage, you will have the opportunity to go paperless, receive text or e-mail notifications about your bill, and so much more.